Klook CEO Message in light of Pandemic COVID-19 and its Customers

To travel has always been the best way to find remedy when you wanted to relax and leave stress from behind. There's a need that you wanted to go off for an adventure or to other places as often as you can. Book flights, search for cheap airfare, book a hotel and make your travel journey the most hassle free as possible, we have KLOOK to make our travel so conveniently and easily.
At Klook, they offer simple ways to discover different activities, attractions and things to do wherever you go for travel. Discover and book in-destination services at the best prices. With a few taps or clicks, you can be ready to hop aboard the Hong Kong Airport Express, set your inner child free at Tokyo Disneyland, or marvel at the breathtaking world under the waves in Bali.
But in light of COVID-19 which the whole world is facing right now, KLOOK understands the situation. They have derived measures in these times to get their clients secured and customers without worrying much of their already booked tour at them. 

So here's the message of KLOOKs CEO.

A Message from Our CEO
March 23, 2020

Dear Travelers,

The COVID-19 pandemic is an unprecedented phenomenon for us all. The situation is constantly evolving and we are presented with a new set of challenges every day.

The Novel Coronavirus is impacting our communities in so many ways. In this climate of uncertainty and fear, we need to acknowledge that we are stronger together. We can overcome this together as long as we remain confident, resilient, and socially responsible.

As people who live and breathe travel, we fully empathize and understand the concerns that many of you are currently experiencing.

We want to reiterate that you are the heart of what we do. Your safety and well-being are of paramount importance.

To that end, here is what we are doing to support you.

  • Our refund policy has been updated to reflect the situation. All affected customers who have booked activities with a participation date until 30 April 2020, can either choose to reschedule or seek a refund on their purchase. We are committed to offering our customers as much flexibility as possible given the evolving situation. Customers are encouraged to contact our customer support team at Ask Klook for further assistance.  
  • Our customer service team is working round the clock to respond to any queries or concerns you may have about your booking. While there may be some delays due to the volume of requests, we want to reassure you that every single request will be attended to with the utmost care. 
  • For any cancellations to bookings involving the use of Klook credits - rest assured that all your used credits will be refunded back into your account.
  • We are constantly monitoring the situation and our policies will continue to remain flexible as the situation evolves.
Given that the situation and policies may vary by region, we strongly encourage everyone to follow your local health authority’s guidelines closely as they will have the latest information. It is also equally important to stay mindful and heed their advice for protecting yourself and others.

As we all navigate these uncharted waters, we would like to thank you for your continuous support, and for placing your trust and confidence in us. At Klook, we recognize that travel has the extraordinary power to create positive change and bring communities closer together.

We have been and will always be here to help you fulfill your travel desires.

Yours Sincerely,
Ethan Lin
CEO & Co-Founder

Thank you! See you around soon when COVID-19 will disappear. Stay Safe, everyone! Let's continue to pray for healing.

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