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Airlines

Air Asia Unlimited Changes until December 31, 2020

7/06/2020

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Money

A Quick Guide On How To Get Started with PayMaya

4/18/2020

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Airlines

A Message from Tony of Air Asia

In these trying times, many business sectors have seriously impacted in this unprecedented situation. Since COVID-19 becomes a pandemic, travelling to other countries have been stopped and flights have been cancelled to avoid spreading of the virus. Airline companies began to fall as they don't have revenues coming, in line of governments measure to stop flights in order to contain the virus.

In this post, I am sharing herewith the sentiment coming from the big boss of AirAsia. I hope it will reflect on us in this challenging time.

When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now.

It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty.

There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents.

We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service.

We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%, depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together.

In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests. I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19.

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks.

I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently, our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis.

We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7.

We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again.

Until then…

Stay home. Be safe. And look to the future.

#InThisTogether

Lots of love,
Tony

** Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Check your flight status at airasia.com/flightstatus for live updates.

Please refer to the COVID-19 Guide to check your eligibility and for information on how to submit your preferred alternate travel request.

4/12/2020

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Airlines

List of Countries That Qatar Airways Has Stopped Flying

4/07/2020

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COVID-19

Klook CEO Message in light of Pandemic COVID-19 and its Customers

To travel has always been the best way to find remedy when you wanted to relax and leave stress from behind. There's a need that you wanted to go off for an adventure or to other places as often as you can. Book flights, search for cheap airfare, book a hotel and make your travel journey the most hassle free as possible, we have KLOOK to make our travel so conveniently and easily.

At Klook, they offer simple ways to discover different activities, attractions and things to do wherever you go for travel. Discover and book in-destination services at the best prices. With a few taps or clicks, you can be ready to hop aboard the Hong Kong Airport Express, set your inner child free at Tokyo Disneyland, or marvel at the breathtaking world under the waves in Bali.

But in light of COVID-19 which the whole world is facing right now, KLOOK understands the situation. They have derived measures in these times to get their clients secured and customers without worrying much of their already booked tour at them.

So here's the message of KLOOKs CEO.

A Message from Our CEO

March 23, 2020

Dear Travelers,

The COVID-19 pandemic is an unprecedented phenomenon for us all. The situation is constantly evolving and we are presented with a new set of challenges every day.

The Novel Coronavirus is impacting our communities in so many ways. In this climate of uncertainty and fear, we need to acknowledge that we are stronger together. We can overcome this together as long as we remain confident, resilient, and socially responsible.

As people who live and breathe travel, we fully empathize and understand the concerns that many of you are currently experiencing.

We want to reiterate that you are the heart of what we do. Your safety and well-being are of paramount importance.

To that end, here is what we are doing to support you.

Our refund policy has been updated to reflect the situation. All affected customers who have booked activities with a participation date until 30 April 2020, can either choose to reschedule or seek a refund on their purchase. We are committed to offering our customers as much flexibility as possible given the evolving situation. Customers are encouraged to contact our customer support team at Ask Klook for further assistance.

Our customer service team is working round the clock to respond to any queries or concerns you may have about your booking. While there may be some delays due to the volume of requests, we want to reassure you that every single request will be attended to with the utmost care.

For any cancellations to bookings involving the use of Klook credits - rest assured that all your used credits will be refunded back into your account.

We are constantly monitoring the situation and our policies will continue to remain flexible as the situation evolves.

Given that the situation and policies may vary by region, we strongly encourage everyone to follow your local health authority’s guidelines closely as they will have the latest information. It is also equally important to stay mindful and heed their advice for protecting yourself and others.

As we all navigate these uncharted waters, we would like to thank you for your continuous support, and for placing your trust and confidence in us. At Klook, we recognize that travel has the extraordinary power to create positive change and bring communities closer together.

We have been and will always be here to help you fulfill your travel desires.

Yours Sincerely,